Shipping Policy for RoyalPlugGuard
Effective Date: January 14, 2025
At RoyalPlugGuard, we are committed to providing fast, reliable, and secure shipping to all of our customers. This Shipping Policy outlines the shipping options, delivery times, costs, and other important details regarding your orders placed through plugalinet.com. By placing an order with us, you agree to the terms and conditions stated in this policy.
If you have any questions or concerns about our shipping process, please do not hesitate to reach out to us at the contact details provided at the end of this policy.
1. Order Processing Time
After receiving your order, we typically process it within 1-2 business days. Please note that business days are Monday through Friday, excluding weekends and holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is processed, we will send you an email confirmation with your order details and tracking information, if applicable.
2. Shipping Methods and Delivery Times
We offer a range of shipping options to meet your needs. Delivery times and methods may vary depending on the shipping address, size, and weight of your order.
a. Standard Shipping (Domestic Orders)
- Estimated Delivery Time: Typically 5–7 business days within the United States.
- Shipping Carrier: USPS, UPS, FedEx, or other trusted carriers.
- Cost: Shipping fees are calculated based on the weight, size of the order, and delivery location. The exact shipping cost will be shown at checkout before payment.
b. Expedited Shipping (Domestic Orders)
- Estimated Delivery Time: Typically 2–3 business days within the United States.
- Shipping Carrier: UPS, FedEx, or other expedited carriers.
- Cost: Expedited shipping fees will be calculated at checkout and depend on the destination and size of the order.
c. International Shipping
We also offer international shipping to select countries.
- Estimated Delivery Time: Typically 7–14 business days depending on the destination.
- Shipping Carrier: DHL, UPS, or local postal services.
- Cost: International shipping fees will vary depending on the size, weight, and destination of the order. Shipping costs will be calculated and displayed at checkout.
Please note that any customs duties, taxes, or import fees associated with international orders are the responsibility of the customer and are not included in the shipping charges. These fees may be due upon delivery based on the laws of the destination country.
3. Free Shipping Offers
From time to time, RoyalPlugGuard may offer free shipping promotions on specific products or orders over a certain amount. Free shipping promotions apply only to standard shipping within the United States unless otherwise specified.
Free shipping eligibility will be clearly indicated during checkout, and any applicable terms and conditions will be noted.
4. Order Tracking
Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this tracking number to monitor the status of your package through the shipping carrier’s website.
Please allow up to 24–48 hours for tracking information to be updated after the shipment is processed. If you have any issues with tracking or delivery, please contact our customer support team for assistance.
5. Shipping Restrictions
While we aim to deliver our products to as many locations as possible, there are certain restrictions based on the product, destination, or other factors.
- Shipping to P.O. Boxes: Some shipping carriers do not deliver to P.O. Boxes, so please ensure your shipping address includes a physical location.
- International Restrictions: Certain items may not be eligible for international shipping due to manufacturer limitations, legal restrictions, or shipping carrier policies. If your order cannot be shipped internationally, we will notify you and provide a full refund.
6. Address Errors and Corrections
Please ensure that the shipping address provided at checkout is correct and complete. If you notice an error in your shipping address after placing your order, please contact us immediately. If the order has not yet been shipped, we may be able to update your address.
However, once the order is in transit, we cannot guarantee that the address can be changed. In such cases, any additional shipping fees resulting from address errors will be your responsibility.
7. Shipping Delays
While we strive to ensure that all orders are shipped in a timely manner, certain factors such as high order volumes, severe weather conditions, or carrier issues may cause delays. We will notify you as soon as possible if we anticipate a delay in processing or delivering your order.
If your order is delayed beyond the expected delivery time, please reach out to our customer support team for assistance. We will work with the carrier to resolve any issues and ensure that your order arrives promptly.
8. Lost or Damaged Packages
In the event that your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to investigate the issue and provide you with a solution, which may include a refund, replacement, or assistance in filing a claim with the shipping provider.
If a package is marked as delivered but you have not received it, please check with your neighbors or local post office. We recommend contacting the carrier for more information on the delivery. If you are still unable to locate the package, please reach out to our customer support team for further assistance.
9. Returns and Shipping Costs
For information on returns, please refer to our Return and Refund Policy. In the event of a return, shipping costs may be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong product sent, damaged items, etc.).
If you need to return a product due to a defect or incorrect item, please contact our customer service team for instructions on how to proceed. We will assist you with arranging return shipping and a potential refund or replacement.
10. Customer Support
If you have any questions about your order, shipping methods, or delivery times, please feel free to contact us:
- Email: info@plugalinet.com
- Phone: 307-621-0431
- Address: 172 Point View Dr, Williamsburg, Pennsylvania, United States
Our customer support team is ready to assist you with any inquiries regarding shipping, tracking, and delivery.
This Shipping Policy was last updated on January 14, 2025.